Support Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Reply Guarantee

  • Our crew of professionals will try their best to reply to your help requests within about 1 hour. If, however, the trouble you have encountered needs help from the Admin =Dept,= we are going to forward the ticket to the administrator in charge and will submit a note to notify you.

  • Top quality support service

  • Professional Tech Help And Support Service

  • We will be working for you night and day to give you information and customer support and also to aid you with any issue that you might come across whilst administering your virtual server. We can easily assist you with all pre–configured applications, plus your OS, server management panel (dependent upon the VPS type) and the Control Panel made solely by us.

  • Intuitive help center

  • An Educational Help Zone

  • An extensive and routinely updated knowledge base is built into our in–house built Control Panel. It gives you quick tips about how to perform all of the basic site managing duties. The Help zone includes thorough how–to content articles and step by step video lessons. You can access the Help zone by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.