1 hour ticket response
We are dedicated to delivering a quick and accurate answer to every support ticket posted by a user. Our experienced customer support team representatives will review your problem and will offer you the most efficient option. We offer a 1–hour response time guarantee for all helpdesk tickets. In fact, the average trouble ticket response time has proved to be twenty minutes.
A Top–Class Help Desk Service
Our technical support staff representatives possess substantial experience in the cloud web hosting arena and are practiced enough to supply a quick answer to your problem. If, however, the situation at hand is not within the competence of a support technician, the support ticket will be sent to a developer or administrator for further assistance.
An Easy–to–Browse Help Center
To help you find a quick suggestion on how you can use a certain feature, we have integrated a truly user–friendly Help section in your Control Panel. You can search through an extensive collection of web hosting account administration articles and website management articles, have a glimpse at our F.A.Q. archive or check our how–to video tutorials.