Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • You’ll find almost all the answers to your questions in the intuitive Help Center integrated into’s Control Panel. It boasts an in–depth repository with frequently asked questions and detailed instructional articles contributed by our expert client support staff.

  • Top quality support service
  • How–To Video Clips

  • We have compiled a selection of educational video tutorials that visually display how you can troubleshoot a typical problem associated with your cloud web hosting account. You can find the video clips in the Help Center.

  • Intuitive help center
  • A One–Hour Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a round–the–clock client care service and a 1–hour response time guarantee. Our experienced tech support engineers will be online for you 24/7 to answer your queries and to troubleshoot any problem that you may possibly face. Simply send a help request from the Help Center and we’ll reply back to you within a minute.