Though this isn't the mainaspect for you to recognize a reliable cloud web hosting company from a bad one or a reseller from an actual supplier, being able to call and speak with a live person is an indicator that you aren't working with a one-person firm and that you can reach someone if you're looking for support. The telephone support for web hosting services may vary from general to expert, thus the problems that can be resolved with a call differ based on the specific supplier. Usually, these matters are simpler and include billing or first level technical issues because more difficult problems often need a support ticket where both you and the system administrators can follow the proceedings with a particular situation. Nonetheless, the option to call your provider can save you lots of time and efforts for the countless small things which will eventually appear at the time you manage your hosting account.

Phone Support in Cloud Web Hosting

We know that having the option to talk with a live agent is very important, for that reason we have 3 support lines globally (Australia, USA and UK) and you have the option to reach us on the phone for 14 hours a day. In case you consider obtaining one of our cloud web hosting, for example, you can phone us and find more about our solutions prior to ordering so as to be sure that we cover all system requirements for your sites. Following your purchase, you can call us about any sales or billing troubles you may have, or receive any kind of general or basic technical info you need. We've aimed to find the balance between telephone and ticket support, so for solely technical matters you can use the ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

The support services forall the semi-dedicated server packages that we provide feature real-time phone support for 14 hours every day. If you are not sure which package is suitable for your websites, you want to find out more about the plan's specs or you're looking for any other information about our solutions, you'll be able to call any of the local numbers that we have in the United States, the United Kingdom and Australia and our support agents will assist you. In case you currently own an account, you can get in touch with us about general and sales matters, although we're usually able to help with a lot of tech issues as well. For entirely tech issues you'll need to employ our integrated ticketing system where the communication between you and our technical support crew will be in 1 place, which is the best option in case your trouble requires longer time to be resolved or it needs to be escalated to our system administrators.