One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting include a one-hour response time guarantee, which suggests that regardless of what inquiry or issue you might have, we’ll always be there to help you. The fact is, it rarely takes more than half an hour to get an issue solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our technical support staff reps are available 24-7, even on weekends and legal holidays, which suggests that you will receive prompt assistance at all times. We are aware of precisely how expensive time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have investigated the issue and, in case we haven’t discovered a solution, we will supply you with more details on what you need to do on your end, if the circumstances necessitate it. With our support service, you can rest assured that there will be somebody to lend you a helping hand right away, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from our company, you can take advantage of our hyper-fast support services. You will get an answer to any support ticket posted through the web hosting Control Panel or e-mail sent to our technical and client support staff in less than sixty minutes. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes considerably less time to explore and rectify a problem. We’ll give you more details in case the solution involves something that should be done on your end. If you touch base with us during national holidays or weekends, the response time will be exactly the same and considering the fact that our support team will be at your disposal 24/7/365, you will receive immediate help for practically any general, technical or billing issue irrespective of the hour at which you contact us.