When your hosting provider offers live chat support, you are able to talk with a representative in real-time and find out useful information or get a problem resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you need only a computer with world wide web access, therefore you won't pay any charges in case you're in a different state or country. What's more, it is a lot easier to copy and paste details for instance domains, usernames or error messages i.e. details that are sometimes difficult to provide to the other party on the telephone. The real-time chat is also a considerably quicker solution to contact the web hosting company's support crew compared to using a ticketing system. Last, but not least, when some problem requires some more time to be taken care of, you are able to do something different while you wait for assistance on the live chat, which means that you will not lose time - something that's impossible when you're on the telephone.

Live Chat Support in Cloud Web Hosting

We provide a live chat assistance service for all of the cloud web hosting that we offer and we're able to help you with almost everything live. If you do not have an account with us yet, we will be able to give you more information about the plans to help you to get the most suitable package. In case you are an existing client, we're able to help you with any billing or general issue along with with a number of common technical matters, for instance an email address installation in a desktop e-mail client. When you are unable to give us a call for whatever reason or you are in some country where we don't have a local telephone number, the live chat is the best choice to get in touch with us. Certainly, some issues need extra time to examine and test, so you will have to open a support ticket to our technicians, still, we can save your time and assist you with various issues on the chat.

Live Chat Support in Semi-dedicated Servers

We have live chat support that is designed for all our potential and present customers. If you're searching for a new website hosting account, you are able to chat in real time to one of our agents and get more info about our semi-dedicated servers so as to choose the optimal plan for your sites. If you already own an account with us, we can support you timely with billing, general and first-level technicalissues. Although in some cases you'll have to open a ticket as there are issues that can't be resolved on the live chat, we will help you with numerous common tasks, for instance installing an e-mail account in an e-mail client or forwarding one domain to another one. In this way, you will take advantage of timely assistance and you'll save a long time.