There are different ways to get in touch with the hosting company whose services you are using, but the one that you’ll always find regardless of which company you opt for is a trouble ticket system. This is the least complicated means of communication for many reasons. In case no help desk support team representative is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. Plus, you can copy ‘n’ paste extensive bits of info without worrying about typing mistakes, and if a certain problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in one place, so either party can always see the comments supplied by the other one. The downside of using tickets to get in touch with your web hosting provider is that they’re usually separate from the hosting platform, which goes to say that if you have to provide info or to adhere to instructions, you will have to use at least two separate accounts and this number can rise in case you desire to manage several domains. Moreover, many hosting companies reply to tickets after a couple of hours, or even once in every twenty four hours, and for you as a client, this simply means wasted time while waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

In contrast with what you may find with a lot of other hosting companies, the ticketing system that we are using with our cloud web hosting is an essential part of the Hepsia Control Panel, which comes with all accounts. You will not have to memorize different sign-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one place. So, in case you have a question or run into an obstacle, you can contact our tech support staff on the spur of the moment. Our system features an intelligent search functionality. This goes to say that even if you have opened a huge number of tickets through the years, you will be able to find the one that you want easily. Furthermore, you can read knowledge base tips for solving commonly experienced complications.

Integrated Ticketing System in Semi-dedicated Servers

We find it far more convenient to manage everything in a single location, so we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to handle the communication with our client support team along with your account, so you will not need to memorize one more user name for a different admin interface. You’ll be able to submit a new ticket or to check the status of an old one with no more than a couple of mouse clicks while you are browsing the files within your semi-dedicated account. You can also look through older tickets using a smart search box or check applicable knowledgebase articles, which include solutions to commonly encountered complications. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being just one hour, so there will always be somebody to assist you.