Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with a lot of other hosting companies, the ticketing system that we are using with our cloud web hosting is an essential part of the Hepsia Control Panel, which comes with all accounts. You will not have to memorize different sign-on names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one place. So, in case you have a question or run into an obstacle, you can contact our tech support staff on the spur of the moment. Our system features an intelligent search functionality. This goes to say that even if you have opened a huge number of tickets through the years, you will be able to find the one that you want easily. Furthermore, you can read knowledge base tips for solving commonly experienced complications.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more convenient to manage everything in a single location, so we’ve incorporated a ticketing system into the in-house built Hepsia hosting Control Panel, which is offered with each single semi-dedicated server plan. This will enable you to handle the communication with our client support team along with your account, so you will not need to memorize one more user name for a different admin interface. You’ll be able to submit a new ticket or to check the status of an old one with no more than a couple of mouse clicks while you are browsing the files within your semi-dedicated account. You can also look through older tickets using a smart search box or check applicable knowledgebase articles, which include solutions to commonly encountered complications. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being just one hour, so there will always be somebody to assist you.