24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our cloud web hosting services feature 24/7 support as well as various ways of communication. In case you don't have an account yet, you can call us or come on our live chat and chat with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up ordering a service which you can't use. If you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel if the issue is strictly technical or it needs additional analysis. In contrast to the majority of providers out there today, we answer to all the tickets within one hour, so you will not need to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You are able to try out our support services even before you aquire a semi-dedicated server account from us as we have telephone and live chat support for pre-sales, billing and basic queries. Our representatives can help you choose the perfect package or provide you with details about our servers, in order to confirm whether the system requirements for your websites are met. If you are an existing client, you'll also be able to contact us through email or through our ticketing system, which is accessible through the Hepsia website hosting Control Panel. We guarantee that any time you use these 2 ways of contact, you'll receive a response within no more than one hour and that’s 24/7, which includes weekends and public holidays. In case you've used the web hosting services of other companies, even large ones, you can compare the response time considering that it usually takes a full day for them to take care of a ticket.
24/7 Customer Support in VPS Servers
Every VPS server plan that we offer features 24/7 customer and technical support, which means that in case you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with several local numbers around the world, live chat, emails as well as a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems since it is easier to track what is going on. The maximum guaranteed reply time for all of the email messages and tickets is 60 minutes, but it hardly ever takes that long to get assistance. When you obtain the Managed Services upgrade that we offer, our admins can also assist you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
We know how important it is to receive prompt support in general, let alone when you run a whole server, so each and every dedicated server that we offer features 24/7 support with one-hour reply time guarantee regardless of the problem. The service is free of cost for any problems with your server or the software that was installed by our administrators during the setup, therefore you can contact us as many times as you would like, even during holidays. You can either open a ticket from your billing section or you could send an e-mail message, and the actual response time for either of these rarely surpasses 30 mins because we have administrators available round the clock. In case you want general information about our servers or you have some billing question/issue, you may also call one of the local telephone numbers we have on three different continents or you can use our live chat service and speak with an agent online. For third-party software support, we provide a Managed Services upgrade, that you're able to add to your server package from your billing Control Panel.